We read every message and usually reply within two working days.
Write to us: support@microbarium.com
If you are reporting a problem, it helps to include your iPhone model, your iOS version, and what you were doing when it happened.
How do I cancel Microbarium Pro?
On your iPhone: Settings → tap your name → Subscriptions → Microbarium → Cancel Subscription. Deleting the app does not cancel it.
I paid but Pro is not active.
Open the app, go to Settings and tap Restore Purchases. Make sure you are signed in with the Apple ID you purchased with. If it still does not appear, write to us.
Can I get a refund?
All purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
Why does the app ask for motion and fitness access?
It reads your step count to estimate how busy your day was and turn that into the in-game Gunk level. The data never leaves your iPhone, and the app works fine if you refuse.
Will I lose my collection if I reinstall?
Yes — progress is stored on your device only, so deleting the app deletes it.
Does the app really detect dirt on my screen?
No. It cannot see your screen. The Gunk level is part of the game.